Best Rated Online Reputation Management Software - Tested and Evaluated

Best Rated Online Reputation Management Software
Peter Wagminster

Do you want to reach everywhere?  Here on this page, we evaluated all of the best rated online reputation management software to list out the 10 best based on our comprehensive evaluation methodology.

Pick one and make your online presence felt all around the world!

Our Evaluation Methodology:

  1. We evaluate terms, reputation, and support of the top online reputation management software.
  2. We look for all essential content delivery network features.
  3. We compare pricing packages and their restrictions.

Keen on the methodology to choose the best rated online reputation management software? We have it covered here.

Reputation management software

Top 10 Best Rated Online Reputation Management Software

1. MyReviewEngine

MyReviewEngine is the #1 software that easily allows any doctor office, dental office, auto dealer, hair salon, etc to quickly earn more reviews and build up their 5-star reviews.

Easily send your patients or customers an e-mail or SMS message to select their star rating (1-5), and either leave their comments on a public website Google, Yelp, Facebook, etc or submit their comments in a private form. You have 100% control over what's publicly posted and what's not.

Coverage: Nationwide

Free reputation analysis: Yes

Negative content: Suppression and removal of negative content on Google

Positive content: Publishing of multiple profiles and publishing of positive content on said profiles

Web presence: Creation and maintenance of your website, plus publishing of content to newly created platforms

Social media profiles: Creation and optimization

Content creation: videos, images, text

Support: Outstanding

Review stream automatically grabs new feedback for your website
Email templates are auto sent
Detailed reporting by week, month, or year
Ability to add hundreds of sites for people to review on

Will discount only if you have a certain number of profiles
Platform doesn't support multiple profiles

SUPPORT
  • Support via e-mail, phone, and chat
RESULTS
  • Hundreds of local and national companies actively utilizing the review platform
  • Dozens of new clients coming onboard each week

2. Chatmeter

Engage with your local customers from a global perspective. So much of your online reputation is dependent on your online review strategy. Chatmeter’s review management platform puts your brand in complete control of the conversation everywhere people are talking about you – all from one easy to use dashboard.

Coverage: Nationwide

Free reputation analysis: Free demo (yes), free trial (no)

Negative content: Removal of negative articles

Positive content: N/A

Web presence: Turn sales into positive reviews

Social media profiles: N/A

Content creation: N/A

Support: Average

Measure your brand’s review efforts with a unique competitor benchmarking LBV scoring system
Empower your teams to make confident business decisions with Analytics Studio
Workflow provides a systematic approach to keeping local listings accurate, so customers can always find you

No link previews, meta descriptions, or clickable photos when posting links on social media
Lack of access to review responses in the dashboard (ApartmentRatings, Apartments.com, etc.)
Dated UI

SUPPORT
  • Support via e-mail, phone,  and chat
RESULTS
  • Chatmeter has increased their customer base by
  • Helped many entrepreneurs with suppressing negative press

3. Yotpo

Yotpo is an eCommerce marketing platform with the most advanced solutions for customer reviews, visual marketing, loyalty, referrals, and SMS marketing.

With the most advanced solutions for user-generated content marketing, referrals, and loyalty programs, Yotpo helps brands accelerate growth by enabling advocacy and maximizing customer lifetime value.

Coverage: Nationwide

Free reputation analysis: Free demo

Negative content: N/A

Positive content: N/A

Web presence: Turn sales into positive reviews

Social media profiles: N/A

Content creation: N/A

Support: Above average

Artificially intelligent requests using our frictionless in-mail technology
Get more detailed and helpful reviews with key topics and customize each form to suit your brand needs
Customize emails
Let your customers share their content on social channels

Navigation isn't intuitive
Expensive software for small businesses
Poor customer support
Weak UX

SUPPORT
  • Support via e-mail and phone
RESULTS
  • Increased 5 star reviews for dozens of companies in shorter time than competitors
  • Tripled their customer base in just 6 months time

4. Birdeye

Over 60,000+ businesses across all industries trust BirdEye to give them visibility and control over their customer feedback from all channels, and use this feedback to better understand their customers, improve their operations, and influence purchase decisions.

Coverage: Nationwide

Free reputation analysis: Free demo

Negative content: N/A

Positive content: N/A

Web presence:  N/A

Social media profiles: N/A

Content creation: N/A

Support: Average

Measure your brand’s review efforts with a unique competitor benchmarking LBV scoring system
Empower your teams to make confident business decisions with Analytics Studio
Workflow provides a systematic approach to keeping local listings accurate, so customers can always find you

System billing issues after cancelling service
Slow integration/integration bugs
Prefer a more cohesive streamlined way to integrate or automate this software

SUPPORT
  • Chat, e-mail, phone, documentation
RESULTS
  • Reviews skyrocketed after implementing BirdEye
  • Reviews more than tripled in a year using this software

5. Brand24

Founded in Poland in 2011, Brand24 was one of the earlier entries into a still-growing space, and they quickly established a name for themselves. But six years and 2.4 million Polish zloty in funding later, Brand24 is still going strong.

They’re still attracting big brands—ever heard of Uber?—and inspire a lot of glowing testimonials from their customers. The reason behind this is the software’s ever expanding list of features that make it more than just a simple monitoring tool. You don’t just get a way to see who’s talking about you, or what they’re saying. You’ll also get top notch analytics that can provide you with the kinds of insights to improve your brand image and marketing strategy.

Coverage: Nationwide

Free reputation analysis: 14 day free trial, tiers thereafter

Negative content: N/A

Positive content: N/A

Web presence:  N/A

Social media profiles: N/A

Content creation: N/A

Support: Average

This tool has an excellent technical support that gives you immediate response to your needs
Top platform we could find where we can monitor mentions regarding our company
Provides an instant view of all the social network profiles that you manage

Your mobile version does not provide the same favorable results as the desktop application
Its cost is extremely high and does not work for all companies

SUPPORT
  • E-mail, phone, documentation
RESULTS
  • Assisted with tripling 5 star reviews quicker than competitors
  • Helped entrepreneurs compete with bigger companies for business

6. Podium

 

Podium is a customer interaction platform that utilizes text messaging to help businesses manage customer relationships and build an online reputation on a variety of websites.

Podium’s platform consolidates customer interactions and online reviews into a single dashboard to help users manage online review management. From the dashboard, users can send review invitations, respond to online reviews in real-time, and send and receive text messages with customers and potential customers.

Coverage: Nationwide

Free reputation analysis: 14 day free trial

Negative content: N/A

Positive content: Publishing reviews to social sites

Web presence:  N/A

Social media profiles: N/A

Content creation: N/A

Support: Average

Ease of use
Mobile access
Clean and basic UI

Lack of messaging templates
Bugs with phone app login
Team Chat sidebar lacks details for certain conversations
No video chat available for connecting with clients

SUPPORT
  • E-mail, text
RESULTS
  • Podium tripled reviews for hundreds of clients
  • Helped grow dozens of medical offices based solely on the reviews increase

7. Rize Reviews

Rize Reviews is a reputation management software which enables small businesses and franchises, as well as home services, legal and medical industries, to monitor customer satisfaction, collect feedback and generate online reviews with a range of features including custom brand messaging, website widgets, automated emails, social media sharing, reporting, and more. The platform allows users to solicit feedback and reviews from customers via custom emails, text messages, in-store kiosks or printable ‘review us’ cards.

Coverage: Nationwide

Free reputation analysis: Free demo

Negative content: N/A

Positive content: N/A

Social Media: Platform integrates with top sites

Reporting: System reporting

Content creation: No

Support: Above average

Easy of use & delivering the link to customers
Allows to consolidate reviews from around the web and intervene with unhappy clients
Training and staff are clear and helpful

Having employees remember to ask for reviews from customers takes continued training and reminders
Upfront pricing unavailable

SUPPORT
  • E-mail, phone
RESULTS
  • Customer service outcomes and online reputation have improved for companies using this software
  • Doctor offices have doubled their patients in 6 months due to an increase of reviews

8. Yext

Search has seen a massive paradigm shift over the last two decades. People don’t just type in disparate keywords anymore — they ask very specific questions. In return they expect — and depend on — accurate, official answers to help them make important decisions in their lives. Wrong answers aren’t an option.

Coverage: Nationwide

Free reputation analysis: Free demo

Negative content: N/A

Positive content: N/A

Social Media: Platform integrates with top sites

Reporting: System reporting

Content creation: No

Support: Average

Makes it easy to manage a company's local listings/reputation
Updates and changes are seamless with this software over multiple platforms
Links up with some relatively important sites and services

The analytics when sent to clients is in a pdf format unless they are a user
Some additional packages are pricey in consideration of what companies already pay

SUPPORT
  • All packages include basic support (email only); can upgrade to premier to include phone too
RESULTS
  • We get results in just hours where other software can take days to update listings
  • We've seen some of the best results for our clients when using Yext

9. Rannko

Rannko is a cloud-based digital reputation management solution for small businesses. The solution provides modules for review management, listing management, task management and social media post scheduling.

The review management module syncs with Facebook, Yelp, Google and other applications to monitor user reviews. Users can receive review notifications and respond to them automatically or manually in real time through text messages.

Coverage: Nationwide

Free reputation analysis: Free scan + free trial and then tiered plans

Review Monitoring: Yes

Multi-Location: Yes, and franchises

Social Media: Platform integrates with top sites

Reporting: Advanced system reporting

Content creation: No

Support: Average

Ease of use, set up and operation of the software is second to none
Platform is a combination of various tools already available
Manages multi location businesses very well

UI isn't as clean as others
Support is slow to fix bugs

SUPPORT
  • Help center, chat, e-mail
RESULTS
  • Rannko has allowed entrepreneurs to easily build up 5 star reviews with auto posts to social media
  • The system simplicity for franchises have earned some top national franchise contracts

10. ReviewNinja

Online Reputation management Software to grow your Business. Start growing your reviews in minutes - Get alerts of new reviews and customer feedback in one dashboard. Easily respond to customers and work to improve your brand reputation. Reputation management software maintains the consistency of the reviews and ratings on your web page that keeps attracting the customers.

Coverage: Nationwide

Free reputation analysis: Free trial

Review Monitoring: Yes

Positive Content: Pushes 5 star reviews to social media sites

Social Media: Platform integrates with top sites

Reporting: Advanced system reporting

Content creation: No

Support: Average

Ease of use
Support is easy to contact
Easily integrate with social sites for pushing 5 star revews

UI isn't as clean or intuitive
Support is slow to fix bugs

SUPPORT
  • E-mail support only
RESULTS
  • MyReviewNinja is fairly new so not a lot of clients, but it has helped those on board

The reputation management software you choose to preserve your company’s reputation is a vital tool to have at your fingertips when you are trying to increase your search engine optimization (SEO).

As a tool to assist your company, we have created a Top 10 List that reviews and rates the top reputation management software for 2020. Professional digital marketers find these tools essential in tracking the details of your reviews and online presence, which helps them to dispel rumors and maintain the example you wish to present for your business when potential clients search for the services you provide. When you are looking for a software program that will increase your SEO, you must keep the specific needs of your enterprise in mind.

This Top 10 List aims to help you do just that, with informational ratings of each of the best reputation software management programs for 2020. The investment you make in the appropriate software will help to keep your online presence positive and attract customers to your company.

5/5 (1 Review)